Shipping Method	Products	Time in Transit
USPS Priority Mail	Procyon, Proteus, Sirius, ThoughtStream, PR-2X, Zen Master and GSR2.	up to 2 to 4 Business Days
USPS First Class Mail	Accessories and CDs * if mailed alone.	up to 4 to 8 business Days

Most orders are processed within 48 hours by USPS Priority Mail or First Class Service. Holidays, or items on back order may slow our response slightly. We make every effort to ship your packages promptly.

Every order is reviewed to make sure it's right.  An email confirmation will be sent to you as soon as your order is processed.

Notice about Spam Filters:
If your Email Provider or ISP has built-in "spam" filters, make sure you check your 'Bulk' or 'Spam' folder for legitimate emails, including responses from us. Many ISPs such as Yahoo/Hotmail/Gmail, have very aggressive email filtering in place, that may block or mark legitimate emails as spam.

Note: Free Shipping is only offered for orders of $99.00 and above and addresses in the United States.

How can I pay for my order?
We except Visa, MasterCard, PayPal and Money Orders.

If you would like to pay by America Express, Discover or Electronic Check just choose PayPal as your purchase method when checking out (PayPal no longer requires the buyer to become a member of its services).

Is it safe to submit my credit card information?
Online ordering is completely secure and encrypted by Secure Sockets Layer (SSL) technology to meet the highest standards of trust and protection on the internet.  We do not store credit card numbers.

Sales Tax:

Sales tax will be added for purchases shipped to NC.

If I'm interested in a product you don't carry, can I tell you about it?
Yes. If there's a product you'd like us to carry, drop us an email at info@iproducts.ws and we'll investigate.

International Orders:
This site's shopping cart cannot currently calculate international shipping.  We are in the process of correcting this inconvenience.

We ship international orders via USPS Priority Mail International 6 - 10 Days.

To place an International Order just purchase through our shopping cart as usual.  We will send an email with shipping cost details.  Your product will ship right away after the shipping cost is received.

You can also contact us before purchasing to a receive an estimated shipping cost at: sales@iproducts.ws

Note: Shipments made outside of the US may be subject to import duties and taxes which are the responsibility of the recipient.

Return Policy:
You may return new, unopened items within 30 days of delivery for a full refund of product price (less total shipping). Items should be returned in their original product packaging. Please include a copy of your packing slip.

Partial Refunds will be issued for the following items:

• Most items that are returned more than 30 days after delivery.
• Any item that has obvious signs of use.
• Any item not returned in the condition it was received.

We ask that you send an email to returns@iproducts.ws to request a RMA number.  A confirmation will be sent via e-mail. All returned package(s) must clearly display this RMA number on the outside of the return packaging but not on the product packaging itself. All products must be in resalable condition and in original packaging.  Shipping and handling charges are non-refundable. 
If your order included free shipping, your account will be refunded minus the shipping cost.  Returns must be accompanied by the packing slip. If you return an item please indicate the reason for the return. You may want to insure your return; we cannot be responsible for lost or misdirected returns. Once the return is received, please allow for processing. If approved, the return will be credited back to the credit card used for the purchase.

Note: We do not accept returns on Audio CD's.

Return products to the following address:

Quick Concepts, LLC - iProducts
65 Glen Rd. Ste. 622
Garner, NC 27529

Please Note:

If a product is being returned it must be in resalable condition. If the products received are incomplete, missing parts, scratched or damaged, 'Quick Concepts, LLC' reserves the right to refuse crediting the customer's account and the product will be returned to the customer. 'Quick Concepts, LLC'  is not responsible for products that are damaged due to poor packaging or lost shipments. If your product arrived damaged in transit, it is best to refuse delivery and/or return it to the freight carrier. Please inform 'Quick Concepts, LLC' of such shipping problems so that you won't be held responsible for the refusal. Once you accept the package, 'Quick Concepts, LLC' will no longer be responsible for its condition. If you need immediate assistance or if you have any question, please contact us at sales@iproducts.ws

Order Cancelations:
To cancel an order after it has been made, simply let us know through email or phone as soon as possible.  To insure accuracy please include the Order ID (Customer Number) for the order you would like to cancel.  Order cancelations are subject to a Merchant Account Processing fee.  This is an unfortunate side effect due to non-refundable merchant account transaction fees.

NEVER POST A CHARGEBACK!  A Chargeback will result in additional service fees, possible fines, and may result in the account going to collections. Please contact us immediately for help with any processing issues.